Legal
Refund Policy
This Refund Policy applies to paid subscriptions for Enhanced Global Tool (增强全球工具), a native macOS research and observation app (version 0.5.0). The seller is Jicheng Guan (Chinese name: 管继成), based in Shanghai, China.
1. How payments work
Subscriptions are sold through Paddle as Merchant of Record (Paddle.com Market Limited, United Kingdom). Paddle processes payments, issues receipts, collects applicable buyer sales tax / VAT / GST, and processes refunds. Early-access prices are USD $12 per month or USD $99 per year.
2. 14-day refund on a new subscription’s first payment
If you are not satisfied, you may request a refund within 14 days of the first payment on a new subscription. Request the refund through Paddle (for example via the link or customer tools on your Paddle receipt, or by contacting Paddle support and referencing your order).
You may also email us at [email protected] with your order email and approximate purchase date so we can help point the request to Paddle. Refunds are processed by Paddle, not by a separate bank transfer from the seller.
3. After 14 days, and renewals
After the 14-day window on the first payment of a new subscription, or for renewal payments, refunds are at the seller’s discretion, except where applicable law requires a refund. Statutory rights that cannot be waived in your place of residence still apply.
4. Access after a refund or cancellation
Monthly access is intended to last about 30 days; yearly access about 365 days. If a subscription is unpaid, cancelled, expired, or refunded, full paid features in the App should stop. Cancelling a renewal stops future charges; it does not by itself create a refund for time already paid unless this policy or the law provides one.
5. What this product is (and is not)
Enhanced Global Tool is for research and observation only. It does not give investment advice, stock picks, auto-trading, or promises of win rates or profits. Dissatisfaction with market outcomes or with research scores is not by itself a separate refund ground beyond the rules above.
6. Contact
Jicheng Guan · Shanghai, China
[email protected]
For payment or invoice questions, use the tools on your Paddle receipt when available.